CleanGrid · FYS Cleaning Services

Terms of Use

Last updated: 7 August 2026

Plain-language note: this document was drafted as a working template for FYS Cleaning Services' internal scheduling app — it is not legal advice. Before relying on it (especially the data-handling sections), have it reviewed by a solicitor, with an eye on Australia's Privacy Act 1988 (Australian Privacy Principles) and, for the cleaner-facing section, the Fair Work Act's rules on monitoring employees.

For clients For cleaners For admin users

Section 1 — Client portal

Using your CleanGrid client portal

This section applies to you if FYS Cleaning Services sent you a personal portal link to view or manage your cleaning bookings.

What the portal shows you. Your upcoming and past cleaning visits, and the name of the cleaner assigned to you. This information is drawn directly from FYS's live schedule.
Your portal link is personal. It's a long, random, unguessable link tied only to your account — don't share it with anyone you don't want seeing your booking details or acting on your behalf (e.g. requesting a reschedule).
Requests you submit. Reschedule, cancellation, and message requests submitted through the portal are reviewed by FYS staff before anything changes — submitting a request does not automatically change your schedule.
Your information. FYS stores your name, address, contact details, and service preferences solely to deliver and manage your cleaning service. We don't sell or share this information with third parties outside of what's needed to run your service (e.g. the cleaner assigned to your home).
No warranty on availability. The portal is provided as a convenience. If it's temporarily unavailable, contact FYS directly using the details they've already given you.

Section 2 — Cleaner app

Using the CleanGrid cleaner app

This section applies to you if you're a subcontractor or employee using the app to view your jobs, check in, and log your hours.

Your PIN is yours alone. It protects check-ins recorded against your name and the hours used for your pay. Don't share it — anything recorded under your PIN is treated as done by you.
Location data. When you check in at a job, the app may record your location to confirm you were at (or near) the client's address, within a set radius. This is used only to verify service delivery and resolve disputes about a visit — it is not used for continuous or off-shift tracking.
Photos you upload. Photos taken for a job (e.g. before/after, proof of completion) are stored against that job for quality checks and to resolve any client queries. Only upload photos relevant to the job — avoid capturing other people or personal items unnecessarily.
Hours logged. Your check-in/out times form the basis of your pay calculation. It's your responsibility to check in and out accurately, and to flag any mistake to FYS as soon as you notice it.
Acceptable use. The app is for managing your own jobs only — not for accessing or attempting to access another cleaner's schedule, pay, or personal details.

Section 3 — Admin access

Using CleanGrid as an administrator

This section applies to anyone with an approved admin account (scheduling, client, cleaner, and billing management).

Confidentiality. Client and cleaner information visible in the admin app (contact details, addresses, rates, pay) is confidential. Use it only for legitimate FYS business — don't export, share, or discuss it outside that purpose.
Account security. Keep your password private and don't share your admin login. You're responsible for actions taken under your account.
Everything is logged. Administrative actions (adding/removing users, editing rates, exporting backups, etc.) are recorded in an audit log visible to other admins, as a standard accountability measure — not a sign of distrust.
Approving new admins. When you approve a new admin account, you're vouching that the person is a legitimate FYS team member who needs that level of access.
Data backups. Downloaded backups contain the same confidential client/cleaner data as the live app and should be handled with the same care — stored securely and deleted when no longer needed.

Questions about these terms? Contact FYS Cleaning Services directly.